Frequently Asked Questions (FAQs)

1. How long does shipping take?

Estimated delivery time is:

  • West Malaysia: 1–3 business days
  • East Malaysia (Sabah & Sarawak): 3–7 business days

Delivery times may vary during peak seasons or public holidays.

2. How can I track my order?

Once your order has been shipped, we will provide a tracking number via email or WhatsApp.

3. What payment methods do you accept?

We accept:

  • Debit Card
  • Credit Card
  • FPX Online Banking
  • E-Wallets (where available)
  • Buy Now, Pay Later (where available)

All payments are processed securely through our payment gateway providers.

4. Can I cancel my order?

Orders can only be cancelled if they have not been processed or shipped. Please contact us immediately if you wish to request an order cancellation.

5. Can I return or exchange my item?

Returns or exchanges are only accepted if:

  • You received the wrong item.
  • The item is defective or damaged.
  • The item is incomplete upon delivery.

Please contact us within 3 days of receiving your order.

6. What if I receive a damaged or incorrect item?

Please contact us immediately and provide clear photos or videos of the item. Our team will assist you with the return, replacement, or refund process.

7. Will I receive exactly the same colour as shown on the website?

We strive to display product colours as accurately as possible. However, slight colour variations may occur due to lighting during photography or differences in screen display settings.

8. Do you ship internationally?

At the moment, we only ship within Malaysia unless otherwise stated.

9. Is my personal information secure?

Yes. Your personal information is protected and handled securely in accordance with our Privacy Policy. We do not sell or share your personal information with third parties except where necessary to process your order.

10. How can I contact BELLEPICKS ENTERPRISE?

You may contact us through the following details:

BELLEPICKS ENTERPRISE
SSM Registration No.: 202603042030 (CT0160703-X)

Business Address
No. 7, Jalan Seri Putra 2/3K
Bandar Seri Putra
43000 Kajang
Selangor, Malaysia

WhatsApp: +60 17-966 8414

Email: caralilitstore@gmail.com